Customer Collections

If you would like to save money on delivery charges and you live, work or commute via one of our Collection Points (in London only), then our Collection Point Service may be of interest to you. Before you place an order or travel to one of these Points, please make sure you read the below and understand all in full.


Please note, this is NOT a Shop where you can purchase over the counter. All orders MUST be placed and paid for online, before collection is made.


  • Our Central London Collection Point is solely a Collection Point and NOT a Retail Shop
  • The Collection Point is open 7 days a week and collections can be made outside of normal business hours, if needed
  • No products are stored on location and therefore, no purchases can be made upon visit
  • All orders MUST be placed online and paid for prior to collection
  • You are able to collect your order on the same day (allow a two hour turnaround time), but to do so your order must be placed before 1:00pm (Monday-Friday), otherwise we cannot guarantee same day collection
  • You are able to collect your order on a weekend (Saturday and Sunday), but to do so your order must be placed before 1:00pm, Friday
  • Any orders that we receive after these cut-off days and times, will not be available for collection until the following day or week, respectively


  • When beginning your check out process, please ensure you have added in the ‘comments box’ (at the bottom of your ‘address shopping cart’ page) the day and approx. time you intend to collect your order. Please also state the location too!
  • When you then arrive at the ‘shipping’ page of your online order, you will be offered various delivery options for you to select from. Please select ‘customer collection’!
  • By doing this we are now aware that you intend to collect your order and do not want us to arrange for the products to be delivered to you
  • Please ensure you complete your address in full even though you are collecting from us. Your address is used for the purposes of final payment. In short, your address details should match your debit/credit card used, so please ensure all details are correct to avoid any payment errors
  • Please ensure you input your Postal Code correctly, ensuring there is a space between the first and last part, and in particular this applies to UK customers. For example, ‘W21RS’, must read ‘W2 1RS’
  • To help make the process easier, please don’t forget to let us know the day, approx. time and also location you intend to collect your order from


  • Depending on the time and day your order is placed, will determine the day it is ready for collection
  • Generally, we aim to have your order ready for collection 2-3 hours after your initial order, provided it is purchased before 1:00pm (Monday-Friday)
  • If you have any bespoke requirements or are unsure of anything, please contact us on +44 (0)20 7298 5576 to discuss
  • When your order is ready for collection, you will be notified by an automated email advising you of the full collection address details
  • Please do not travel to any collection point without receiving email confirmation first


(Approximately a 2 minute walk from Paddington station)

  • Our Central London Collection address is:

               St. David’s Hotel Reception
               14-20 Norfolk Square
               London W2 1RS

  • To collect your order, you must ensure that you have either a form of photographic ID or a copy of your Order Confirmation, which will need to be shown to a member of staff on arrival
  • Failure to provide this documentation may result in you being unable to collect your order
  • For any further information, please contact our sales team on +44 (0)20 7298 5576


Please note, we also have stores where you can purchase over the counter too. Outside of Fireworks Season not all our shops are open and therefore purchases and collections can be made, but ‘By Appointment’ only.


  • We have various retail shops in and around London, but they are not open every day
  • Outside of Fireworks Season we advise that you call to confirm times and days of opening
  • Our stores stock all products that are listed on our website and purchases can be made in store too
  • Please note, prices in store may vary and could be higher on selected lines
  • Orders can be placed online and paid for prior to collection too


Please note, our shop opening times will vary in and out of fireworks season:

January - September (Outside of Season)

  • Open By Appointment Only
  • Please call +44 (0)20 7298 5576 or email to make an appointment
  • Note, if you are able to provide full details of your requirements (such as products of interest, budget and date of display), this would be very helpful for our sales team

October - December (Fireworks Season)

  • Open 6 days a week (Monday to Saturday) during this busy period
  • In fact, during the main November 5th Fireworks week we are also open on Sundays too
  • Please call +44 (0)20 7298 5576 to confirm the opening days and times before travelling to any of our shop locations